Privacy Policy

Introduction

Willowmere values the privacy and security of personal information entrusted to us by residents, their families, and website visitors. This Privacy Policy explains how we collect, use, protect, and share information in connection with our residential care services and website operations.

This policy applies to information collected through our website at willowesesa.live, during consultations and service delivery, and through other interactions with Willowmere. By using our services or website, you acknowledge the practices described in this policy.

For questions about this policy or our privacy practices, please contact us at [email protected] or +66 2 618 4753.

Information We Collect

Personal Information Provided by You

When you contact us, schedule consultations, or arrange services, we collect personal information that may include names, contact details (email addresses, phone numbers, postal addresses), date of birth, health observations relevant to residential care, family or emergency contact information, and preferences regarding care and daily routines.

Information Collected Through Website Use

Our website collects certain information automatically when you visit, including your IP address, browser type and version, pages viewed and time spent on pages, referring website addresses, and general location data. We use cookies and similar technologies as described in our Cookie Policy.

Information from Third Parties

With appropriate authorization, we may receive information from healthcare providers, family members, or previous care facilities to ensure continuity and quality of care.

How We Use Your Information

We use collected information for the following purposes:

Service Delivery: Providing companion care, activities programming, residential accommodations, and related services described in our service agreements. Matching residents with compatible companions based on preferences and needs.

Communication: Responding to inquiries, scheduling consultations and visits, sending service updates and monthly family reports, sharing important information about care or facility operations.

Safety and Wellbeing: Monitoring resident wellbeing and safety, coordinating with healthcare providers when necessary, responding to emergencies.

Service Improvement: Understanding how our website is used, gathering feedback to improve care quality and service offerings, analyzing trends to enhance programs and activities.

Legal Compliance: Meeting obligations under Thai law and relevant regulations, maintaining records as required by applicable standards, protecting legal rights and interests.

Information Sharing and Disclosure

We do not sell personal information. We share information only in the following limited circumstances:

Authorized Family Members: With family members designated by residents or their legal representatives to receive updates and participate in care planning.

Healthcare Providers: When coordinating medical care, accompanying residents to appointments, or facilitating continuity of health services.

Service Providers: With vendors and contractors who assist with website hosting, data storage, or facility operations, under appropriate confidentiality agreements.

Legal Requirements: When required by Thai law, court order, or government regulation, or when necessary to protect safety and prevent harm.

We do not share information for marketing purposes or with third-party advertisers.

Data Protection and Security

We implement reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include restricted access to personal information limited to staff who need it for service delivery, secure storage of physical records in locked areas, password protection and encryption for digital systems, and regular review of security practices.

However, no method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

In the event of a data breach affecting personal information, we will notify affected individuals and relevant authorities as required by Thai data protection law.

Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

Current Residents: Information maintained throughout service relationship and for five years following departure, or longer if required by law.

Inquiry Records: Contact information from website inquiries or consultation requests retained for two years to facilitate follow-up communication.

Website Analytics: Aggregated, anonymized data may be retained indefinitely for service improvement purposes.

When information is no longer needed, we securely delete or destroy it according to established protocols.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and understand usage patterns. These include essential cookies necessary for website operation, analytics cookies to understand how visitors use the site, and preference cookies to remember settings and choices.

For detailed information about our cookie practices and how to manage cookie preferences, please see our Cookie Policy at ./cookie-policy.html.

Your Rights and Choices

Under Thai data protection law, you have certain rights regarding your personal information:

Access: You may request to see what personal information we hold about you and receive a copy of that information.

Correction: You may request correction of inaccurate or incomplete information.

Deletion: In certain circumstances, you may request deletion of your personal information, subject to legal retention requirements.

Objection: You may object to certain uses of your information, such as for marketing communications.

Data Portability: You may request a copy of your information in a commonly used, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to requests within a reasonable timeframe as required by law. We may need to verify your identity before processing requests.

If you have concerns about how we handle your information, you may lodge a complaint with the Personal Data Protection Committee of Thailand.

Children's Privacy

Our services are designed for seniors and their families. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will delete that information promptly.

International Data Transfers

Personal information is primarily stored and processed in Thailand. If we transfer information outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection standards.

Third-Party Websites

Our website may contain links to third-party websites for reference or convenience. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will post the revised policy on our website with an updated "Last Updated" date.

For significant changes, we will provide notice through our website or direct communication to current service recipients. Your continued use of our services after policy changes indicates acceptance of the updated terms.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: +66 2 618 4753

Mail: Willowmere, 78/1 Soi Ari, Phahonyothin Road, Samsen Nai, Phaya Thai, Bangkok 10400

Governing Law

This Privacy Policy is governed by the laws of Thailand, including the Personal Data Protection Act B.E. 2562 (2019). Any disputes arising from this policy or our privacy practices shall be subject to the jurisdiction of Thai courts.